Refunds and Cancellations

Luxe Locks, believes in complete customer satisfaction. This is reflected in our 30-day satisfaction return policy opened or unopened product. If you are unsatisfied with Luxe Locks, you may return the package within 30 days from receipt of order.This include opened or unopened product as eligible for a return Shipping costs to return merchandise shall be paid for by the customer returning the item. If you wish to return your order, please obtain a Return Merchandise Authorization (RMA) number first. Refund will be processed within 24 hours and will see the refund credited to their card within 24 hours from the refund processing. The fastest way to obtain an RMA number is to contact our customer service representatives at 8446801555.